What do I need to know about International Shipping?
We understand the importance of receiving your order safely, affordably, and on time.
With many years of experience serving customers in more than 130 countries, we have established best practices to help ensure safe delivery of our unique chess products anywhere in the world.
Beyond safe packa...
Do you ship to my country?
We have shipped to over 130 countries. The best way to check is to Add a product to the Cart and view the Estimate Shipping tool on the Cart page. If your country is listed, we can ship there. With this tool, you will also be able to estimate the shipping rate.
If you are making a large order of...
What shipping options are available?
These carriers and service levels are currently in use.
FedEx International Economy (5-7 business days to most countries) / Fedex International Priority (3-5 business days to most countries). These options provide complete tracking to the delivery address with options to start an investigation ...
Do I have to pay Taxes & Duties?
In most cases, yes.
Different countries handle Taxes & Duties in different ways. While in some cases you may not pay Taxes & Duties in your country for chess related products, the majority of countries do charge Taxes & Duties. As an International customer, if your country charges T...
How do I estimate International shipping charges?
You will be presented with the available shipping options before confirming the order:
On www.ChessHouse.com, select the products you desire and click "Add to Cart" then "Check Out".
Enter your shipping information then click "Continue to shipping method"
On the shipping method selection page yo...
Payment Options - International Orders
When placing your order online, you can select any of these payment options. All orders need to be prepaid before shipping.
Credit Card (Visa, Mastercard, AmEx, Discover)
Cryptocurrencies (through Coinbase Commerce)
ACH Wire Transfer is available for orders over $1500...
When will my order ship?
Orders for IN STOCK items are shipped the same day if placed by 5PM EST, except for weekends, national holidays and other exceptions. When your order is processed and fulfilled, the tracking number is immediately emailed to you.
Products that are have a status of AVAILABLE may require an extra 1...
Shipping to Canada (Options, Brokerage, Taxes)
Depending on your location, here are the typical options available when shipping to Canada.
Post Office (Priority Mail)
FEDEX (Expedited, Economy or Ground shipments)
If shipping costs for small items and single replacement pieces seem too expensive, USPS 1st Class Package may be as an option. ...
Shipping To Brazil
We currently do not allow online orders shipping to Brazil due to how the Brazilian government handles taxes and duties on imports. The majority of our previous Brazilian customers were unwilling to pay the taxes and duties in customs because the taxes were often more than the cost of their origi...
Shipping To Russia
Unless you are having your order shipped to a commercial building, there are additional requirements needed to ensure delivery to a private address. Before we ship your order, we want to make sure you are aware of what is needed to properly receive a shipment to Russia. It requires you to be proa...