We understand the importance of receiving your order safely, affordably, and on time.
With many years of experience serving customers in more than 130 countries, we have established best practices to help ensure safe delivery of our unique chess products anywhere in the world.
Beyond safe packaging and timely delivery, freight and duty costs are important to consider as a shopper. Some countries charge taxes, duties and other customs fees to release a shipment into the destination country. For convenience, our online checkout provides our best shipping rates (often discounted below what we pay) and indicates when prepayment of the Taxes and Duties is included with the shipping rate. Shoppers can also work with a Freight Forwarder in the US for delivery of good to a destination country.
When taxes, duties or other customs fees are required, the receiver is responsible for any costs and is typically contacted by the carrier to arrange payment. So, it is important that a correct phone number and email address is provided when placing an order.
Orders are typically shipped via FedEx International Economy or FedEx International Priority. Additional alternative options may be presented as well, depending on the destination country. General transit times are provided for most rates, representing the typical delivery times for that service under normal shipping conditions. World factors can contribute to delays and deliveries falling outside of those typical delivery times.
Important details to check and provide before confirming your order.
- Provide your contact phone number AND email address in case Chess House or the carrier needs to contact you about the shipment. This will help to prevent delay and loss due to returned / abandoned shipments.
- Some International countries require customers to provide their Tax ID or other Government issued number in order to import a shipment. Be sure to provide that information if needed.
- Double check all information you provide especially your address to ensure it is enough information for delivery.
Here's what to expect when shopping Chess House online.
- Shop and find your favorite unique products, with prices shown in your country's currency (in most cases)
- Conveniently review the items and quantities in your shopping Cart
- Checkout is easy and efficient to enter your information, select shipping options and provide payment in stages
- Shipping options and pricing are provided after entering and confirming the destination Shipping Address and should indicate when Estimated prepaid duty and taxes are included in a shipping rate
- Multiple payment options for your convenience
- You'll receive an order confirmation via email when you complete your order
- When your order is shipped, you'll receive a shipping confirmation email with tracking information to follow delivery progress.
- You will be notified about orders that include Pre-Order items or Items shipping from different locations that cannot be shipped immediately.