Customer Care and Returns
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No Hassle 90 Day Returns You have a full 90 days from time of purchase to initiate a return for refund or store credit (your choice) of the product value. Shipping charges, if any, are not refunded. Easy Exchanges Change your mind? Simply contact us within 90 days for instructions. You're also...
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Standard Return Contact Us via the links provide on this site to indicate your desire to return the product along with the reason (or call 1-360-354-6815). We'll provide you with a few options and basic guidelines. If you have a defective or damaged product issue, please provide photos (if possi...
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Reporting Damage, Lost Item, etc
Reporting Damages, Defects or Missing Items If the unexpected happens, we put high priority on resolving promptly and thoroughly. When you report it, include a photo if possible. Please save packing material for insurance purposes until you receive a resolution. Missing Package Upon Delivery Wha... -
Can I make changes or cancel my order after it has been placed?
In many cases, if your order is still processing and has not been shipped with a tracking number, it is possible to cancel or make changes. Just reach out by phone or email with URGENT in the subject line. It is important to note that during busier times of the year it can take an hour or more ...