In many cases, if your order is still processing and has not been shipped with a tracking number, it is possible to cancel or make changes.
Just reach out by phone or email with URGENT in the subject line. It is important to note that during busier times of the year it can take an hour or more before an email or voicemail is reviewed by our team, so for the best outcome please call and speak with one of our staff about the request.
If the package is already shipped, we can only attempt to locate and intercept it under extraordinary situations because it requires taking multiple team members away from processing other people's orders.